Refund Policy

No refunds shall be processed for any reports ordered once the order has reached the “processing” stage, i.e., when the order has been assigned to an Astrologer. The User acknowledges and agrees that any risk or liability arising from placing an order in haste or carelessly rests solely with the User. The Mobile Application shall not be responsible for any refunds once the processing stage has commenced.

Any technical delay, glitch, or issue occurring in the Mobile Application during the processing of a request, including report generation by the service provider (i.e., Astrologer), shall not entitle the User to claim a refund. The User understands and agrees that the timelines indicated are approximate and that all reasonable efforts will be made to adhere to the displayed timelines.

Refunds, if applicable, shall be processed after deducting any transaction charges imposed by the Bank and/or Payment Gateway or any other charges incurred by the Mobile Application during the processing and delivery of the service.

In the event that the Mobile Application or its linked Payment Gateway webpage experiences server-related issues (e.g., slowdown, failure, session timeout), the User must verify whether their Bank Account has been debited before initiating a second payment. The following options are available in such cases:

1. If the Bank Account is debited, the User should refrain from making a second payment and immediately contact the Mobile Application’s customer care to confirm the payment.
2. If the Bank Account is not debited, the User may initiate a fresh payment transaction.

However, any multiple payments made in error, despite the above precautions, will be refunded in full, without deductions for transaction charges, with the Mobile Application retaining only the cost of a single order as intended.

If the Mobile Application is unable to accept or process an order and must cancel it, the Mobile Application reserves the right, at its sole discretion, to refuse or cancel the order for any reason, including but not limited to unavailability of the service, inaccuracies, errors in pricing information, or other identified issues.

By requesting a refund, the User grants the Mobile Application’s quality audit team permission to access the chat or call recordings of the consultation for which the refund is requested. This access is for the purpose of determining whether the case is eligible for a refund. The Mobile Application’s quality audit team will, on a best-effort basis, provide partial or full refunds to the User’s Jaane mann wallet if the consultant’s quality parameters are not met. The refund process may take up to 72 hours to analyze and credit the amount back to the Jaane mann wallet.

Note: All refunds will be credited to the User’s Jaane mann wallet. Refunds will only be considered in the following circumstances:

1. Network issues affecting the chat or call, such as weak signal, background noise, or an inaudible consultant, during video/normal call sessions.
2. The consultant being unable to respond fluently in the language stated in their profile.
3. The consultant taking an unreasonably long time to respond to the User.
4. The consultant providing irrelevant or inappropriate responses to the User’s query.

Please note: No refunds will be granted for issues related to the accuracy of consultations. The Mobile Application disclaims responsibility for the factual accuracy of any consultations.